Custom Design Policy
All party packages and add-ons are custom made specifically for your event. Because of this, all sales are final and non-refundable once design work has started.
Proof & Revisions
Design proofs will be provided before printing.
Each order includes up to 2 minor revisions (text or color changes).
Major redesigns or theme changes may require an additional fee.
Once a design is approved, no further changes can be made.
Turnaround Time
Production timelines begin after your event details form is submitted and designs are approved.
Standard turnaround:
Proofs: 3–5 business days
Production & shipping: 5–10 business days after approval
Rush service is available for an additional fee and must be selected at checkout.
Shipping Policy
Shipping costs are based on package size and selected add-ons.
Shipping upgrades are required for larger décor items such as foam boards, backdrops, and cutouts.
We are not responsible for:
Carrier delays
Weather delays
Incorrect shipping addresses provided by the client
Once your order has shipped, responsibility transfers to the carrier.
Local Services
Local setup, balloon installations, and breakdown services are available for select areas and must be booked in advance. Availability is not guaranteed without confirmation.
Event Date Responsibility
Clients are responsible for ordering early enough to allow for production and shipping time. We are not responsible for orders placed too close to the event date without rush service selected.
Add-On Purchases
Add-on items must be purchased with a party package.
Orders containing only add-ons without a package will be refunded.
Use of Photos
Hncho Graphics reserves the right to use photos of completed party items for portfolio and marketing purposes unless the client requests otherwise in writing.
